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Data Pricing, Real Time and the Magic Quadrant
While our industry – finally –comes to the conclusion that digital services must be based on tangible, baked in value propositions, Ed Finegold believes that operators should follow the philosophy of...
View ArticleCompanies are Becoming Social Networks – Support That!
It is becoming the norm, and rapidly so, to use our own devices at work (the much hyped BYOD phenomenon). It makes sense, it makes us more productive and it makes work ever so slightly more fun. It...
View ArticleVIDEO: Why Billing is Interesting Again
Customers aren’t houses anymore, we’re individuals. And individuals are everywhere, not just within traditional network boundaries. Selling to individuals changes billing radically, as do digital...
View Article10 Hashtags I will Watch in Barcelona, from Scotland.
I am not going to Mobile World Congress this year, I thought I would watch it on Twitter instead, from the comfort of my own sofa. This is what I will be tuned in to. #billing – because it all comes...
View ArticleThe VoLTE Conundrum (or the Elephant in the Room)
LTE is about data and people are still – generally – about talking to one another. So the question is ‘what do we do about voice and LTE?’ LTE is here. There were 100 million LTE subscribers in 2012...
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The Search for Value – A Short History of The Charging Evolution
The Beginning There was a time, Before Mobile, when things seemed stark and simple. Your telephone, if you had one, lived in the hall, or at the foot of the stairs. It did not ring very often. There...
View ArticleCatch Up – Billing Transformations (and PR daleks)
In the first of a regular series of conversations, Alex and Tony discuss template driven PR and why the CEO of a major European telco is leaving the Billing Transformation to his successor.
View ArticleShould we Unify Policy & Charging and Does 3GPP Help or Hurt? (Part 1)
There is an increasing level of debate around the convergence or divergence of policy and charging functionality. Questions abound like whether or when should they reside on a common platform, be...
View ArticleCustomers, CMOs and CTOs – and The Pursuit of Real Happiness
By Guest Contributor Martin Morgan At the end of last year a couple of surveys were produced showing how the technical and the business sides of mobile operators are now talking the same(ish) language...
View ArticleRevenue Assurance – Still not ‘Built In’
From the Archives…now even more relevant as Real Time becomes the norm. Inaccurate billing and criminal activity – no they are not the same thing – lost the mobile industry $58.4 billion in 2011,...
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Customer Self Service – A Game of Trust, Privacy and Complexity
The scenario is simple and compelling. You are visiting the Consumer Electronics Show, your home network is Germany and you travel (too) much of the time. You glance at your phone and see an offer of a...
View ArticleDifferential Pricing – the next challenge?
We are all aware that the digital revolution is disrupting every industry but it is also creating new possibilities and changing the way business is done. The challenges of providing new services and...
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Real-Time Self Service and how European operators can catch up
The differences in data pricing between different regions of the world are becoming marked. In Asia, for instance, there are some interesting and innovating new services. Based around a ‘pay as you go’...
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Data is not a product!
You would be forgiven for saying that not much has changed in the world of billing. At the Next Generation BSS Summit, hosted by Informa in London this week, there was talk of data centricity,...
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Real time self service is worth around €5 billion a year (in Europe alone)
The cynics were out in London last week, for Informa’s Next Generation BSS Summit. A bunch of grumpy old men, sitting in the back row, tapping away on their computers and muttering “how long have we...
View ArticleM2M is not a market – and very complicated
New research from Infonetics forecasts that the ‘M2M’ market will triple in size between now and 2017. They predict it will grow from around $15 billion in 2012 to $31 billion in 2017 – passing $20...
View ArticleIan Sparkes from Swisscom on real-time charging
Ian Sparkes is Swisscom’s architect for real-time charging. He shares his company’s experiences installing a strategic real-time charging platform starting with addressing the pain points, like bill...
View ArticleUS Cellular and the pain of a big transformation
Imagine breaking the news to your customer that the brand, shiny, very expensive new billing system is not working. In fact the new system is unable to bill customers properly, if at all. If that does...
View ArticleWho has their eyes on TV?
Our industry loves bemoaning the death of SMS, (rumours of said death greatly exaggerated), decreasing margins and the awful OTT people who are trying to take their livelihoods away. While doing so...
View ArticleReal-time will unlock the potential of data
Wherever you go and whoever you ask – operators, consultants or vendors – everyone agrees that we now live in a data centric world. This is fine but it is nebulous. It is like saying we live in an oil...
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